Our commitment toyour success

Our industry-leading Customer Success program helps accelerate your time to value as you adopt, maintain, and optimize your Red Sift Platform.

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We’re here to help

Drive adoption

We provide you with customized expertise, tools, and training to set your team up for success.

Accelerate time to value

In cyber, time is of the essence so the faster you're up and running, the better. We work with you to deliver expedited TTV.

Enhance productivity

Deploy our solutions with full assistance to proactively reduce the risk of downtime and associated productivity losses.

Scale your business

We work closely with you to align, advise, plan, and meet the changing needs of your operational environment. 

What you can expect from the Red Sift Customer Success team

Implementation and adoption

Our experts will work with you to map out what success looks like at your organization, define the project scope and create a plan to get there.

Ongoing success and maintenance

We will continue to work with you to deliver tangible ROI to your business through strategic planning, environment optimization, business reviews, system health reviews and ongoing training. 

Success and beyond

Be involved and informed with our Customer Community, Sift Space, where you can ask questions, find technical answers, and network with other cybersecurity peers.

Don't just take our word for it

NPS

62

We consistently maintain a Net Promotor score of over 60. Based on the responses we receive, we are proud to deliver to our customers world-class customer success experience. In SaaS, the average NPS score is 36.

CSAT

88

Our industry-leading customer satisfaction score continues to be one of the biggest drivers for the successful, long-term relationships that we have with our customers. In the software industry, the average CSAT score is 78.

CES

4.5

This industry leading score confirms that doing business with Red Sift is easy; from using our platform and apps, to resolving support issues or finding information in our Community.

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See how our Customer Success team builds raving fans

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“From pre-sale through to implementation, the Red Sift Customer Success team always have timely, comprehensive answers.”

Kevin Hopkinson ZoomInfo
Kevin Hopkinson
Head of Deliverability
Read the full story

“From pre-sale through to implementation, the Red Sift Customer Success team always have timely, comprehensive answers.”

Kevin Hopkinson ZoomInfo
Kevin Hopkinson
Head of Deliverability
See all the case studies

Red Sift client success stories

Sift Space Community

For both security leaders and hands-on practitioners, our customer Community is a place to meet many of our Red Sift experts as they moderate top-interest discussions and share valuable input.

Visit Sift Space
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