Pipedrive is a software company that develops a CRM platform for sales teams. It helps sales professionals to generate and qualify leads, automate sales processes, close deals faster and easier, and nurture customer relationships. With offices all across Europe and the US and more than 95,000 customers on every continent, Infosecurity is of the utmost importance to this agile tech company.

Infosec has always been a priority area for Pipedrive where no compromises are made. In order to better protect Pipedrive against email spoofing and phishing, the company’s Infosec team began the process of getting DMARC in place.

Working together, Pipedrive’s Infrastructure and Infosec teams began to configure SPF and DKIM for the company’s sending services by manually navigating raw XML reports. Although this provided a lot of information, it was time-consuming and complex to process. The team then tried a basic DMARC reporting tool that provided weekly reports, but quickly realized that the data provided didn’t give a full picture of their email landscape.

When Pipedrive turned to OnDMARC, they were able to gain full visibility and guidance to configure their domain which included:

1. Clear reporting: The daily DMARC reports and intuitive OnDMARC dashboard allowed the team to visually process and understand the DMARC data.
2. Actionable insight: Clear SPF/DKIM setup instructions and step-by-step guides meant the infosec team could easily make sense of the data, correctly configuring the sending sources at the click of a button.
3. Dedicated support: Pipedrive had ongoing support from an OnDMARC Customer Success Engineer, as well as our in-app chat function, to assist in getting to p=reject status rapidly and confidently in only 6 weeks.

Within the first 30 days of using OnDMARC, pipedrive.com had seen over 1500 senders attempt to send on their behalf. With OnDMARC’s Investigate tool, the Infosec team was able to quickly send test emails from any sending service Pipedrive used to get the results for SPF, DKIM, DMARC, TLS, FCrDNS, seeing the results within seconds rather than having to wait 24 hours for the next DMARC reports.

To help better understand the results, Pipedrive also had access to a dedicated OnDMARC Customer Success Engineer (CSE), who helped to troubleshoot configuration errors that Investigate flagged up. Within just 6 weeks, the team had sorted out a number of tricky configurations through this partnership and was then able to confidently update Pipedrive’s DMARC policy to p=reject.