OnDMARC improves email deliverability by 35% for Oxbridge’s business critical e-services

Learn more about OnDMARC
Oxbridge logo

Industry

Education

Locations

United Kingdom

Meet the company

This award-winning UK-based e-learning company provides customers with online distance learning and virtual tutor support. With over 40,000 students and more than 250 courses on offer, communicating with students and tutors via email is a business-critical function.

OnDMARC’s swift troubleshooting for deliverability helped maximize service delivery to customers

When Director, Matt Jones, learned that some students were not receiving Oxbridge’s emails, he struggled to find out why emails were not arriving. As soon as he came across OnDMARC, the “why” was answered, and OnDMARC’s solution provided guidance on how to rectify the situation.

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What Oxbridge say about us

Oxbridge Home Learning logo

“We were at 65% email deliverability when we started. Today we’re at almost 100% with OnDMARC.”

Matt Jones Oxbridge
Matt Jones
Director
Oxbridge Home Learning logo

“We were at 65% email deliverability when we started. Today we’re at almost 100% with OnDMARC.”

Matt Jones Oxbridge
Matt Jones
Director

From mundane manual investigation to dedicated on-hand support

Before OnDMARC, Matt Jones and his team began manually configuring SPF and DKIM which involved a lot of digging to identify whether certain senders were legitimate or not. Matt tried out a number of DMARC vendors for guidance, but they lacked insight. OnDMARC on the other hand provided excellent customer support which drastically improved routine configurations by saving them time.

  1. Straightforward onboarding

    It took Matt less than 5 minutes to sign up to OnDMARC, add their domains and add the TXT record into their DNS. Within 24 hours, the account began to populate with reports that highlighted deliverability shortcomings alongside actionable insight on how to solve the problem.

  2. Intuitive interface

    Matt found it exceptionally easy to navigate the OnDMARC portal. From the reports, to email sources, to the setup instructions; he could easily understand the data and quickly understood what was required for next steps.

  3. Unparalleled customer support

    After experiencing how difficult the manual setup of DMARC can be, having a support team like Red Sift’s made all the difference. Oxbridge swiftly had all four of their domains in full compliance and their email deliverability began to drastically improve.

Oxbridge shines the light on Shadow IT services

Once signed up to OnDMARC and beginning DMARC reporting, Oxbridge quickly discovered that there were numerous services sending on their behalf that had been set up by various members of the team. This is what we call Shadow IT. This happens quite frequently within a business, whereby one department will set up a new email sending service without informing IT or management. Having visibility into the traffic on their domain enabled Matt to see where mail was coming from, contact the necessary people, and properly configure those sending services to send legitimate emails. This improved the deliverability of emails from legitimate sources which saved Matt a great deal of time and money. With OnDMARC Matt will continue to be notified immediately if another service is set up internally.

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